For teams that are ready to control and centralize their communication on pimentaCHAT.
9,99 € / User Monthly
99,90 € / User Annually
For businesses ready to step up their team communication and access more features.
14,99 € / User Monthly
149,90 € / User Annually
For businesses needing high-level scalability, management and unlimited features.
Tiered Pricing
and
Volume Discount
| Features | Bronze | Silver | Gold |
|---|---|---|---|
| Branding | |||
| White Label | adapted to company's brand | adapted to company's brand | adapted to company's brand |
| Deployment | |||
| Deployment Creation | basic | basic | advanced |
| File Storage Migrate Tool |  |
|
|
| Features | |||
| Users | min. 100 users | min. 300 users | min. 500 users |
| Messages History | Unlimited | Unlimited | Unlimited |
| Public Channels | |
|
|
| Private Channels | |
|
|
| Broadcast Channel | |
|
|
| Conferencing Server | Shared | Shared | Dedicated |
| Storage | 1TB | 5TB | 20TB |
| Integrations | 5 | 100 | 1000 |
| Multilanguage Interface | |
|
|
| Desktop Apps | Windows, macOS, Linux | Windows, macOS, Linux | Windows, macOS, Linux |
| Mobile Apps | Android, iOS | Android, iOS | Android, iOS |
| Custom Domain | |
|
|
| LiveChat Support | |
|
|
| Video Call via pimentaLIVE | |
|
|
| Live Streaming with pimentaLIVE | |
|
|
| Message Auditing Panel | |
||
| Preconfigured Proxy Servers | |||
| Push Notifications | Unlimited | Unlimited | Unlimited |
| Social Network Login | |
|
|
| OmniChannel Integrations | |
|
|
| Realtime Translation | |
|
|
| Audio to Text Conversion | |
||
| Administration | |||
| Analytics Reporting | Daily | Hourly | Hourly |
| Multifactor Authentication | |
|
|
| Customizable User Permission | |
|
|
| LDAP / Active Directory | Basic | Real Time Sync | Real Time Sync |
| Engagement Dashboard | |
||
| Resources | |||
| Documentation & Tutorials | |
|
|
| Tutorial Videos | |
|
|
| Forums | |
|
|
| Features or Bugs | |
|
|
| Support | |||
| Updates | Automatic | Automatic | Automatic |
| SLA - Monthly Uptime | 99.99% | 99.99% | |
| Backups | Daily | Twice Daily | Hourly |
| Online Ticket Creation | |
|
|
| 24/7 Email | |
|
|
| 24/7 Chat | |
|
|
| 24/7 Phone | High Only | All tickets | |
| Support Entitlement | Admins | Admins | Admins |
| SLA - Initial Response Time | |||
| Low | 4 business days | 2 business days | 1 business day |
| Medium | 24 hours | 12 hours | 6 hours |
| High (Critical) | 2 hours | 1 hour | 30 minutes |
| Extras | |||
| Onboarding Video Call | |
||
| Migration Assistance | |
|
|
| Access to Product Team | |
||
| Atlassian Integration Apps Bundle | |
|
|
Get Discounts
For more information and to check whether your organization is eligible for a concessionary rate:
Visit our concessions page
pimentaCHAT is the easiest way to install, set up and manage pimentaCHAT. It requires no technical knowledge and you can start a trial in a couple of minutes, no credit card required.
pimentaCHAT's robust and scalable Cloud, built on Docker and Kubernetes, gives you the benefits of an open source communication platform without having to manage and scale your own infrastructure and support team.
We believe in charging a fair rate for the resources you need rather than for every team member or guest, giving you an affordable and scalable team chat solution for tens of thousands of users. Plus, every plan has a 30-day free trial.
Every cloud instance runs in its own secure isolated environment which we monitor 24/7. Your data is backed up daily, twice daily or hourly to give you peace of mind in case of an emergency.
Still have questions?
Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.
Every plan has a 30-day free trial.
We will notify users in advance of when the trial is coming to an end.
Cloud admins can add payment details and manage their account in the pimentaCHAT Cloud Console.
To continue with Cloud once the trial ends, users must add their payment details in
the Console.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner's Club credit & debit cards.
Billing periods vary depending on the chosen plan. Annual plans are paid for 1 year up front, while monthly plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.
If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.
You can cancel your plan at any time and continue to access
your workspace for the remainder of your billing period, by emailing cloud.support@pimenta.chat
If you choose not to stay with us you can request an export of your data.
You can view a workspace's total registered users, active users, channels and file storage used.
Yes, eligible non-profits, FOSS and developer communities or educational organizations may receive concessionary rates for pimentaCHAT Cloud. For more information and to check whether your organization is eligible for a concessionary rate, visit our Concessions page.
For customer's teams who develop their projects together with the pimentaGROUP.
Free
For businesses ready to step up their team communication and access more features.
9,99 € / User Monthly
99,90 € / User Annually
For businesses needing high-level scalability, management and unlimited features.
Tiered Pricing
and
Volume Discount
| Features | Community | Pro | Enterprise |
|---|---|---|---|
| Branding | |||
| Deployment | |||
| High Scalability Cluster | |
|
|
| File Storage Migrate Tool | |||
| Features | |||
| Users | Unlimited | min. 50 users | min. 100 users |
| Messages History | Unlimited | Unlimited | Unlimited |
| Public Channels | |
|
|
| Private Channels | |
|
|
| Broadcast Channel | |
|
|
| Conferencing Server | Shared | Dedicated | Dedicated |
| Storage | Unlimited | 1TB | 5TB |
| Integrations | 5 | 10 | 20 |
| Multilanguage Interface | |
|
|
| Desktop Apps | Windows, macOS, Linux | Windows, macOS, Linux | Windows, macOS, Linux |
| Mobile Apps | Android, iOS | Android, iOS | Android, iOS |
| Custom Domain | chat.pimentagroup.de | [Company name].pimenta.chat | [Company name].pimenta.chat |
| LiveChat Support | |
|
|
| Video Call via pimentaLIVE | |
|
|
| Live Streaming with pimentaLIVE | |
|
|
| Message Auditing Panel | |
||
| Preconfigured Proxy Servers | |||
| Push Notifications | Unlimited | 1.000 monthly | 10.000 monthly |
| Social Network Login | |
|
|
| OmniChannel Integrations | |
|
|
| Realtime Translation | |
|
|
| Audio to Text Conversion | |
||
| Administration | |||
| Analytics Reporting | Hourly | Hourly | |
| Multifactor Authentication | |
|
|
| Customizable User Permission | |
|
|
| LDAP / Active Directory | Basic | Real Time Sync | Real Time Sync |
| Engagement Dashboard | |
||
| Resources | |||
| Documentation & Tutorials | |
|
|
| Tutorial Videos | |
|
|
| Forums | |
|
|
| Features or Bugs | |
|
|
| Support | |||
| Updates | Regular Releases | Priority Patches | Priority Patches |
| Online Ticket Creation | |
|
|
| 24/7 Email | |
|
|
| 24/7 Chat | |
|
|
| 24/7 Phone | High Only | All tickets | |
| Support Entitlement | 1 Named Contact | 3 Named Contacts | |
| Post-incident Reports | |
||
| SLA - Initial Response Time | |||
| Low | 4 business days | 1 business day | |
| Medium | 24 hours | 6 hours | |
| High (Critical) | 2 hours | 30 minutes | |
| Extras | |||
| Onboarding Video Call | |
||
| Migration Assistance | |
|
|
| Access to Product Team | |
||
| On-Call Upgrade Assistance | |
||
| Atlassian Integration Apps Bundle | |
|
|
Get Discounts
For more information and to check whether your organization is eligible for a concessionary rate:
Visit our concessions pageStill have questions?
Yes, we are committed to ensuring existing customers remain on the same plan they signed up for. Existing plans will be honoured and grandfathered.
Every plan has a 30-day free trial.
We will notify users in advance of when the trial is coming to an end.
Admins can add payment details in their admin panel. To continue with a Self-Managed plan once the trial ends, admins must add their payment details in the admin panel.
Accepted payment methods: Visa/Mastercard/American Express/Discover/Diner's Club credit & debit cards.
All plans are billed on a monthly basis. Users on a trial will be billed once their trial is over if they have added their payment details.
If your account has correct billing information and has not been closed, your first billing period will begin the day after your trial ends.
You can cancel your plan at any time and continue to access your workspace for the remainder of your billing month, by emailing support@pimenta.chat
If you choose not to stay with us you can request an export of your data.
Email support@pimenta.chat
Critical Business Impact
A critical issue occurring on pimentaCHAT that prevents business operations from occurring or a
large number of users are prevented from working with no procedural workaround.
Example: data loss or corruption; system crashes; critical functionality not available; large number of users can't work.
Normal Business Impact
An issue causing a partial or non-critical loss of functionality on a production system. A small
number of users are affected.
Example: some systems functions are not available; small number of users impacted; minor performance problems;
Minimal Business Impact
Issue occurring on non-production system or question, comment, feature request, documentation issue or
other non-impacting issue.
Example: product questions.
You can view a workspace's total registered users, active users, channels and file storage used.